Patagonia Price Adjustment Policy (2026)
Patagonia offers price adjustments within 14 days of your purchase or shipping date on full-price items bought at Patagonia.com or a Patagonia-owned store. The policy covers Patagonia's own price drops only — Patagonia does not match competitor prices.
Adjustment window
14 days from purchase or shipping date
Price match
No competitor price matching — Patagonia own price drops only
What is a price adjustment?
A price adjustment means the retailer refunds you the difference when the price of something you already bought drops within a set window. Patagonia's window is 14 days, but only for full-price purchases from Patagonia.com or a Patagonia-owned retail location. Sale items, items purchased through authorized third-party dealers, and items bought with promotional codes are excluded.
Patagonia does not match competitor prices. If you find the same jacket for less at REI, Backcountry, or EVO, Patagonia will not honor that price. The 14-day adjustment applies only when Patagonia itself marks down the same item in the same size and color you purchased — and only if that item is still in stock at the lower price.
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Patagonia’s price-adjustment & price-match policy
| Adjustment window | 14 days from the original purchase or shipping date |
|---|---|
| Eligible purchases | Full-price items purchased at Patagonia.com or a Patagonia-owned store |
| Matches competitors? | No — Patagonia does not match REI, Backcountry, or any other retailer |
| Stock requirement | The item must still be in stock at the lower price in the same size and color you purchased |
| Where to request | Phone: 1-800-638-6464 (weekdays 6 am–6 pm PT, weekends 7 am–3 pm PT); live chat at patagonia.com |
| Proof needed | Your Patagonia.com order number or original store receipt; the lower Patagonia price must be verifiable by the rep |
| Common exclusions | Sale items, clearance, promotional code purchases, and items bought through authorized third-party dealers |
How to request a price adjustment at Patagonia
- 1Confirm the original purchase is within 14 days of the purchase or shipping date.
- 2Verify the same item (same size, same color) is currently in stock at a lower price on Patagonia.com or at a Patagonia-owned store.
- 3Locate your Patagonia.com order number or original store receipt.
- 4Call Patagonia customer service at 1-800-638-6464 or start a live chat at patagonia.com with your order number and the current lower Patagonia price.
- 5Receive the difference refunded to your original payment method.
Frequently asked questions
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