Nordstrom Price Adjustment Policy
Nordstrom offers price adjustments within 10 days of your shipment date, covering both its own price drops and price matches from select competitors including Amazon, Bloomingdale's, Macy's, Neiman Marcus, Saks Fifth Avenue, Sephora, and more.
Adjustment window
10 days from shipment date (online) or purchase date (in-store)
Price match
Matches Amazon, Bloomingdale's, Macy's, Neiman Marcus, Saks, Sephora, Ulta, Zappos, and more
What is a price adjustment?
A price adjustment means that if the price of something you already bought drops, the retailer refunds you the difference. Nordstrom's version covers two directions: its own price drops and prices from a specific list of approved competitors — which is more generous than most department stores offer.
The 10-day window runs from your shipment date for online orders, or from your purchase date for in-store purchases. Only one price adjustment is allowed per item.
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Nordstrom’s price-adjustment & price-match policy
| Adjustment window | 10 days from shipment date (online) or purchase date (in-store) |
|---|---|
| Competitors matched | Amazon (sold and shipped by Amazon only), Bloomingdale's, Finish Line, Foot Locker, Macy's, Mr Porter, Neiman Marcus, NET-A-PORTER, Saks Fifth Avenue, Sephora, Shopbop, Ulta Beauty, Zappos, and brand vendor websites (e.g., Freepeople.com, Nike.com, Katespade.com) |
| Item requirements | Must be identical in color and size; must be in stock at both retailers at time of request |
| Proof needed | A current advertisement or a working link to the competitor's lower price |
| Online requests | Submit via order lookup on Nordstrom's website, or contact customer service |
| In-store requests | Bring your receipt and a current ad or working competitor link to any Nordstrom store |
| Limit | One price adjustment per item |
| Exclusions | Savings Events, Limited-Time Sales, Extra Savings, Anniversary Sale, Daily Deals, Beauty Daily Deals, designer items purchased on sale, outlet stores, flash sales, auctions, regional or non-U.S. retailers, third-party marketplace sellers |
| Refund method | Credit to original payment method |
How to request a price adjustment at Nordstrom
- 1Confirm your purchase is within 10 days of the shipment date for online orders, or 10 days from your in-store purchase date.
- 2Verify the item is identical in color and size at Nordstrom and the competitor, and in stock at both.
- 3For online orders: go to Nordstrom.com, look up your order, and submit a price adjustment request with a working link to the competitor's lower price.
- 4For in-store purchases: bring your original receipt and a current advertisement or a working competitor link to your local Nordstrom store.
- 5Receive the difference credited to your original payment method. Only one adjustment per item is allowed.
Frequently asked questions
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