Does Michaels do price adjustments?

Yes. Michaels adjusts qualifying Michaels.com purchases when an identical item has a lower current price within 7 days. The lower price can come from Michaels.com, a Michaels printed or digital ad, or one of the eligible online retailers in the official policy. Call Michaels.com Customer Service at 1-800-642-4235. Stores cannot adjust an online order.

Does Michaels price match?

Yes. Michaels matches qualifying prices for identical, in-stock items. Online orders can match Michaels.com, Michaels ads, and 10 listed online retailers: At Home, Hobby Lobby, Home Depot, Kohl's, Lowe's, Office Depot, pOpshelf, Staples, Target, and Walmart. Third-party marketplace sellers, membership pricing, clearance items, technology products, coupons, rebates, and several limited offers are excluded.

How long do I have to request a Michaels price adjustment?

You have 7 days from a qualifying Michaels.com purchase. The identical item must still be available at the lower current price when Michaels verifies the request. The policy measures the window from the purchase date, so waiting for delivery can use part of the 7-day period. Call 1-800-642-4235 once you confirm the lower price.

How do I get a Michaels price adjustment online?

Find your Michaels.com order number and save the product page showing the lower current price. Confirm that the item has the same brand, size, weight, color, quantity, and model number and remains in stock. Call Michaels.com Customer Service at 1-800-642-4235 within 7 days of purchase. A store cannot process the adjustment for an online order.

Does Michaels match Amazon prices?

Michaels does not list Amazon among the eligible online retailers in its current U.S. policy. The listed retailers are At Home, Hobby Lobby, Home Depot, Kohl's, Lowe's, Office Depot, pOpshelf, Staples, Target, and Walmart. Michaels also excludes items sold by third-party marketplace sellers. Customer service makes the final decision on a specific price-match request.

All price-adjustment guides

Updated August 20, 2026

Michaels Price Adjustment Policy (2026)

Michaels gives price adjustments on qualifying Michaels.com orders when an identical item has a lower current price within 7 days of purchase. Call Michaels.com Customer Service at 1-800-642-4235 to request the difference.

Adjustment window

7 days after an online purchase

Price match

Michaels.com and 10 listed online retailers

What is a price adjustment?

Michaels applies its online price guarantee to identical, in-stock items sold on Michaels.com or by one of the eligible online retailers in its policy. The brand name, size, weight, color, quantity, and model number must match.

Stores cannot adjust Michaels.com orders. The official policy directs online buyers to customer service. Payout helps people find money claims but cannot guarantee a retailer refund or approval.

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Michaels’s price-adjustment & price-match policy

Adjustment window	Within 7 days of a Michaels.com purchase
Competitors matched	At Home, Hobby Lobby, Home Depot, Kohl's, Lowe's, Office Depot, pOpshelf, Staples, Target, and Walmart
Channels	Call Michaels.com Customer Service at 1-800-642-4235; stores cannot adjust online orders
Proof needed	Michaels.com order details and the current, verifiable lower price for an identical in-stock item
Item requirements	Same brand, size, weight, color, quantity, and model number
Exclusions	Marketplace items, membership pricing, technology products, clearance, doorbusters, coupons, rebates, bundles, auctions, classes, parties, and out-of-stock offers

How to request a price adjustment at Michaels

1Confirm that no more than 7 days have passed since your Michaels.com purchase.
2Check that the lower-priced item is identical and currently in stock at Michaels.com or an eligible online retailer.
3Save the lower-price product page and find your Michaels.com order number.
4Call Michaels.com Customer Service at 1-800-642-4235.
5Ask the representative to verify the item, current price, availability, and purchase date.
6Keep the adjustment confirmation until the refund appears on your payment method.

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