Does CB2 do price adjustments?

Yes. CB2 offers one price adjustment when an item is marked down within 7 days after you receive the merchandise. The official shopping FAQ measures the window from receipt. Have your order number or receipt and the current lower CB2 price ready when you contact customer service through online chat or by phone at 800-606-6252.

How long do I have to request a CB2 price adjustment?

You have 7 days after receiving the merchandise to request a one-time CB2 price adjustment. The published policy starts the window on the receipt date, which means delivery for a shipped order. Save the page showing the current markdown and contact CB2 customer service before the 7-day period ends.

Does CB2 price match other stores?

CB2 does not publish a competitor price-match program in its current shopping FAQ. The written policy covers one adjustment when CB2 marks an item down within 7 days after you receive it. Ask CB2 customer service for a decision before buying if you found an identical item for less at another retailer.

How do I request a CB2 price adjustment?

Find your CB2 order number or receipt and save the product page showing the current lower price. Contact CB2 customer service through online chat or call 800-606-6252 within 7 days after receiving the merchandise. Ask for the one-time adjustment, provide the purchase details, and keep the confirmation until the approved refund posts.

All price-adjustment guides

Updated August 29, 2026

CB2 Price Adjustment Policy (2026)

CB2 gives a one-time price adjustment when an item is marked down within 7 days after you receive the merchandise. Contact CB2 customer service with your order details and the current lower price.

Adjustment window

7 days after receipt

Price match

No competitor price-match policy published

What is a price adjustment?

CB2 measures the 7-day adjustment window from the date you receive the merchandise. That gives shipped orders a window based on delivery instead of the date you placed the order.

CB2's public FAQ does not publish separate adjustment exclusions or a competitor price-match program. Customer service must confirm whether a specific markdown qualifies. Payout helps people find money claims but cannot guarantee a retailer refund or approval.

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CB2’s price-adjustment & price-match policy

Adjustment window	Within 7 days after you receive the merchandise
Competitors matched	None listed in CB2's published shopping FAQ
Channels	CB2 customer service by online chat or phone at 800-606-6252
Proof needed	Order or receipt details and the current lower CB2 price
Number of adjustments	One price adjustment
Exclusions	CB2's public shopping FAQ does not list separate price-adjustment exclusions

How to request a price adjustment at CB2

1Confirm that the CB2 item was marked down no more than 7 days after you received it.
2Find your order number or receipt and save the CB2 page showing the current lower price.
3Contact CB2 customer service through online chat or call 800-606-6252.
4Ask for the one-time price adjustment and provide the purchase and current-price details.
5Keep the adjustment confirmation until the approved refund appears on your payment method.

Frequently asked questions

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