American Eagle Price Adjustment Policy
American Eagle offers price adjustments within 14 days of purchase on full-price items from American Eagle, Aerie, and Offline stores. If the price drops at AE within that window, you can request the difference back with your original receipt — no competitor price matching.
Adjustment window
14 days after purchase
Price match
No competitor price matching — AE own price drops only
What is a price adjustment?
A price adjustment means that if an item you already bought drops in price at the same retailer within a set window, the store refunds you the difference. American Eagle's policy covers their own price drops on full-price merchandise bought at AE, Aerie, or Offline — you do not need to find a cheaper price somewhere else.
American Eagle does not match competitors' prices, but it does honor its own markdowns. If an item you bought at full price goes on sale at AE within 14 days, you can get the difference back in-store or by contacting customer service online. This applies equally to American Eagle and its sub-brand Aerie, which shares the same 14-day policy.
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American Eagle’s price-adjustment & price-match policy
| Adjustment window | 14 days from the purchase date |
|---|---|
| Eligible items | Full-price merchandise from American Eagle, Aerie, and Offline stores |
| Matches competitors? | No — American Eagle only adjusts to its own lower price, not prices at other retailers |
| Loyalty rewards purchases | Items purchased using Real Rewards loyalty points qualify for price adjustments |
| Exclusions | Items bought with coupons or promotional discounts are not eligible (except Real Rewards purchases) |
| How to request in-store | Bring your original receipt to any AE, Aerie, or Offline store and ask customer service |
| How to request online | Contact AE customer service via live chat, select 'Price adjustments,' and provide your receipt or order confirmation |
| Proof needed | Original receipt or order confirmation email |
| Refund method | Difference refunded to your original payment method |
How to request a price adjustment at American Eagle
- 1Check that your purchase is within 14 days and that the same item is now at a lower price on AE.com or at an American Eagle, Aerie, or Offline store.
- 2Locate your original receipt or order confirmation email as proof of purchase.
- 3For in-store requests: visit any AE, Aerie, or Offline store and ask a customer service associate for a price adjustment, showing your receipt and the current lower price.
- 4For online requests: go to AE.com, open the live chat, select 'Price adjustments,' and share your receipt or order number along with the lower price.
- 5The difference is refunded to your original payment method.
Frequently asked questions
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