Zappos Price Adjustment Policy (2026)
Zappos offers a 10-day price guarantee: if an item you bought on Zappos drops in price within 10 calendar days, you can request a refund for the difference by phone or live chat. Zappos also matches qualifying competitor prices, but only before you place your order.
Adjustment window
10 calendar days after purchase (Zappos own price drops only)
Price match
Yes — qualifying U.S. competitor websites, before placing your order only
What is a price adjustment?
A price adjustment (also called a price guarantee) means a retailer refunds you the difference if an item you already purchased drops in price within a set window. Zappos' policy covers 10 calendar days on its own price drops — shorter than some retailers, but consistent.
Zappos also offers competitor price matching before checkout: if you find a lower price on a qualifying U.S. retailer's website before you place your Zappos order, call or chat in and Zappos will match it including standard shipping. Once your order is placed, retroactive competitor price matching is not available.
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Zappos’s price-adjustment & price-match policy
| Price adjustment window | 10 calendar days from purchase date for Zappos.com price drops on the same brand, color, and size |
|---|---|
| Price matches competitors? | Yes — qualifying U.S. retailers only, and only before you place your order; no retroactive matching after purchase |
| Excluded competitors | Auction sites, membership or club stores, outlet stores, non-U.S. retailers, discount sites, and Amazon third-party sellers |
| How to request | Phone: (877) 927-2332 or live chat with the Zappos Customer Loyalty Team |
| Proof needed | Your order number (for price adjustments); the competitor's product page URL (for price match requests) |
| Exclusions | Cannot combine with site-wide promotions, coupons, bundle offers, rebates, or mail-in offers; excludes gift cards and shipping cost differences |
How to request a price adjustment at Zappos
- 1Confirm the item is still available in the same brand, color, and size — on Zappos.com for a price adjustment, or on a qualifying competitor's site for a price match.
- 2For a Zappos own price drop: act within 10 calendar days of your purchase date.
- 3For a competitor price match: call or chat before placing your order — matching is not available after checkout.
- 4Call Zappos Customer Loyalty at (877) 927-2332 or start a live chat at Zappos.com.
- 5Provide your order number (for adjustments) or the competitor's product page URL (for price match requests).
- 6Receive the difference refunded to your original payment method.
Frequently asked questions
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