Victoria's Secret Price Adjustment Policy
Victoria's Secret offers a 14-day price adjustment policy: if an item drops in price within 14 days of your order shipping, the company will refund you the difference to your original payment method.
Adjustment window
14 days from ship date (online) or purchase date (in-store)
Price match
No competitor price matching
What is a price adjustment?
A price adjustment means that if something you already bought goes on sale within a set window, the retailer refunds you the price difference — without making you return and repurchase the item. It's different from a price match, which applies at checkout against a competitor's price.
Victoria's Secret offers price adjustments for its own price drops within 14 days of your order's ship date (for online orders) or purchase date (for in-store purchases). The policy applies to full-price items only — Limited Time Offers, flash sales, and special promotions are excluded. Both PINK and Victoria's Secret merchandise are covered under the same policy.
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Victoria's Secret’s price-adjustment & price-match policy
| Adjustment window | 14 days from the ship date of your online order, or 14 days from the purchase date for in-store purchases |
|---|---|
| Item must match | Same style, color, and size as your original purchase |
| Price matches competitors? | No — Victoria's Secret does not match prices from other retailers |
| How to request (online) | Contact customer support via live chat (24/7 at victoriassecret.com) or by phone with your order number, item number, and current lower price |
| How to request (in-store) | Bring your original receipt to any Victoria's Secret or PINK store location within 14 days |
| Proof needed | Order number and item number (online); original receipt (in-store); documentation of the current lower price |
| Refund method | Credited to your original form of payment, typically within 1-3 business days |
| Exclusions | Limited Time Offers, flash sales, special promotions, and items not in the same style, color, and size are not eligible |
How to request a price adjustment at Victoria's Secret
- 1Confirm the item is still in stock at the lower price in the same style, color, and size as your original purchase, and that it is within 14 days of your order's ship date.
- 2Take a screenshot or note the current lower price and the item number from the product page.
- 3Go to victoriassecret.com and start a live chat with customer support (available 24/7), or call Victoria's Secret customer service.
- 4Provide your order number, the item number, and the current selling price you found.
- 5The agent will verify the price drop and process the adjustment — the refund goes to your original payment method within 1-3 business days.
Frequently asked questions
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