Crate & Barrel Price Adjustment Policy
Crate & Barrel offers price adjustments within 7 days of receiving your item. If a Crate & Barrel purchase drops in price within that window, contact customer service and they will refund the difference — to your original payment method for online orders, or as store credit for in-store purchases.
Adjustment window
7 days from receipt
Price match
Same-day competitor price match at point of purchase only
What is a price adjustment?
A price adjustment means the retailer refunds you the difference if an item you already bought drops in price within a set window. It is not the same as a price match, which applies to competitor pricing at the moment of purchase. Crate & Barrel's price adjustment covers its own price drops after you buy.
Crate & Barrel's 7-day window starts when you receive your item, not when you place your order. For shipped purchases, that means 7 days from delivery. Contact customer service by chat, text, or phone within that window and Crate & Barrel will credit you the difference.
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Crate & Barrel’s price-adjustment & price-match policy
| Adjustment window | 7 days from the date you receive your item |
|---|---|
| In-store purchases | Store credit (refund to original payment method is not available in-store) |
| Online purchases | Refund to your original payment method, or store credit |
| Matches competitors? | Competitor price match is available at point of purchase on the day you buy — not as a post-purchase adjustment |
| Proof needed | Your order number or store receipt plus evidence of the current lower price on Crate & Barrel's site |
| How to contact | Chat at crateandbarrel.com, text 312-779-1979, or call 800-967-6696 |
How to request a price adjustment at Crate & Barrel
- 1Confirm the item's price has dropped on Crate & Barrel's website and that you are within 7 days of receiving it.
- 2Gather your order number (for online orders) or store receipt (for in-store purchases) and note the current lower price.
- 3Contact Crate & Barrel customer service: use the chat on crateandbarrel.com, text 312-779-1979, or call 800-967-6696.
- 4Request a price adjustment and provide your order number and the new lower price.
- 5Online orders: receive a refund to your original payment method. In-store purchases: receive store credit.
Frequently asked questions
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