Does SSENSE do price adjustments?

SSENSE offers one price adjustment per item if the item goes on sale or its price drops within 14 calendar days after you place the order. The same style and size must still be available on the SSENSE website. Contact Customer Care within that 14-day period. If SSENSE approves the request, the company refunds the difference to your original payment method. Items that only became eligible for a coupon are excluded.

Does SSENSE price match?

SSENSE matches an authorized online retailer when the identical style, size, color, material, and season are in stock at full price. The competitor's final checkout total, including shipping, taxes, and duties, must be lower and shown in the same currency. Sale prices, clearance items, member offers, coupon codes, rebates, bundles, used goods, and pricing errors do not qualify. Customer Care reviews each request and requires proof of the competing price.

How long do I have to request an SSENSE price adjustment?

You have 14 calendar days from the date you placed the order to contact SSENSE Customer Care. The item must still be available in the same style and size when SSENSE reviews the request. A request sent after the 14-day window is ineligible under the current policy. SSENSE applies only one adjustment per item and sends an approved refund to the original payment method.

How do I request a price adjustment from SSENSE?

Confirm that the price fell within 14 calendar days and that the same style and size remain available. Then contact SSENSE Customer Care through its 24/7 chat, email, or phone service with your order details. Ask the agent to review the item under the price protection policy. SSENSE returns an approved difference to the original payment method, so keep the adjustment confirmation until the refund posts.

All price-adjustment guides

Updated August 5, 2026

SSENSE Price Adjustment Policy (2026)

SSENSE offers one price adjustment per item when its price drops within 14 calendar days of your order, as long as the same style and size are still available on SSENSE.

Adjustment window

14 calendar days from the order date

Price match

Authorized online retailers, with identical full-price items

What is a price adjustment?

SSENSE calls its adjustment policy price protection. Contact Customer Care within 14 calendar days of placing the order, and SSENSE refunds an approved difference to the original payment method. Items that later become eligible for a coupon do not qualify for an adjustment.

SSENSE also matches some authorized online retailers. The competing item must be identical, in stock, full price, listed in the same currency, and cheaper after shipping, taxes, and duties. Payout helps people find money claims but does not guarantee a retailer refund or approval.

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SSENSE’s price-adjustment & price-match policy

Adjustment window	14 calendar days from the date the order was placed
Competitors matched	Authorized online retailers selling the identical item at full price
Where to request	SSENSE Customer Care by 24/7 chat, email, or phone
Proof needed	Order details for an adjustment; the competitor listing and final checkout price for a price match
Adjustment conditions	The same style and size must still be available on SSENSE; one adjustment per item
Price match conditions	Same style, size, color, material, season, and currency; compare the final price including shipping, taxes, and duties
Common exclusions	Coupons, sale prices, clearance, used or refurbished items, member offers, promotional codes, rebates, bundles, and pricing errors

How to request a price adjustment at SSENSE

1Confirm that the SSENSE price dropped within 14 calendar days of the date you placed your order.
2Check that the same style and size remain available on the SSENSE website.
3Open SSENSE Customer Care chat or contact the team by email or phone with your order details.
4Ask for the price adjustment and keep the confirmation after SSENSE reviews the request.
5Check the original payment method for the approved refund of the difference.

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