Old Navy Price Adjustment Policy (2026)
Old Navy offers a one-time price adjustment within 14 days of purchase if the same item drops in price at Old Navy. Purchases made with a promotional or discount code are ineligible. Old Navy does not price match other retailers.
Adjustment window
14 days after purchase
Price match
No competitor price matching — Old Navy products are brand-exclusive
What is a price adjustment?
A price adjustment means the retailer refunds you the difference when an item you already bought drops in price — without returning it. Old Navy's policy covers its own price drops within a 14-day window from your purchase date, and you can request it in-store, via live chat, or by phone.
Because Old Navy sells only its own exclusive clothing, accessories, and home goods, competitor price matching is not applicable — there are no identical items at other retailers to compare. What matters is whether Old Navy itself marks the item down within 14 days of your purchase. If it does, and you did not use a promotional or discount code at checkout, the adjustment is straightforward to request. Note that using a free shipping code at checkout does not disqualify you.
Popular settlements you can claim right now
YouTube Privacy Settlement
Cash App Referral Texts
Waffle Recall (TreeHouse Foods)
Poppi Soda False Advertising
Krispy Kreme Data Breach
Michael Kors Outlet Pricing
Vending Machine Overcharges
Beef Price-Fixing (Tyson & Cargill)
A few of the active settlements on Payout — many with no proof of purchase. Get the app to see everything you qualify for.
Old Navy’s price-adjustment & price-match policy
| Adjustment window | 14 days from the original purchase date |
|---|---|
| Price matches competitors? | No — Old Navy products are exclusive to the brand; competitor price matching does not apply |
| Promotional codes | Orders placed with a promotional or discount code are not eligible for a price adjustment |
| Free shipping codes | Using a free shipping code does not disqualify you from a price adjustment |
| Final Sale items | Items marked 'Final Sale' are excluded from price adjustments |
| Adjustments per order | One price adjustment per order |
| In-store requests | Bring your original receipt to any Old Navy store; an associate can also look up the purchase with your ID or payment method if you don't have your receipt |
| Online / phone requests | Chat at OldNavy.com (7 a.m.–1 a.m. ET, daily) or call 1-800-OLD-NAVY (1-800-653-6289), 7 a.m.–1 a.m. ET, seven days a week |
| Proof needed | Order number (from shipping confirmation or packing slip) for online orders; original receipt or ID/payment method for in-store lookup |
| Refund method | Price difference refunded to the original payment method |
How to request a price adjustment at Old Navy
- 1Confirm your Old Navy purchase is within 14 days and that the same item has dropped in price at Old Navy — not at a competitor.
- 2Verify your original order did not use a promotional or discount code at checkout — if it did, the order is not eligible.
- 3For in-store purchases: bring your original receipt to any Old Navy store and ask an associate for a price adjustment. If you don't have your receipt, an associate can look up the purchase using your ID or the payment method used.
- 4For online or app purchases: start a live chat at OldNavy.com (7 a.m.–1 a.m. ET, daily) or call 1-800-OLD-NAVY (1-800-653-6289) with your order number from your shipping confirmation or packing slip.
- 5Once approved, the price difference is refunded to your original payment method.
Frequently asked questions
Owed money you didn’t know about?
Price adjustments are just one way to get money back. Payout finds class action settlements you qualify for — many with no proof of purchase — and files in minutes. 100% free.