Macy's Price Adjustment Policy (2026)
Macy's offers price adjustments within 10 days of purchase (or shipment date for online orders) if the same item drops in price at Macy's. You can request the difference in-store, via online chat, or by email — without returning the item. Macy's does not match competitor prices.
Adjustment window
10 days from purchase (or shipment date for online orders)
Price match
No competitor price matching — Macy's stopped in July 2022
What is a price adjustment?
A price adjustment means a retailer refunds you the difference when an item you already bought drops in price within a set window — no return required. Macy's calls this a 'price adjustment' and allows you to claim the price difference if a Macy's item goes on sale within 10 days of your purchase date (or, for online orders, within 10 days of your shipment date).
One key change: Macy's stopped matching competitors' prices in July 2022. If you see the same item cheaper at Nordstrom, Amazon, or any other retailer, Macy's will not honor that price. But for Macy's own sales, clearance events, and promotional markdowns — and there are many throughout the year — the 10-day window means a quick request can recover meaningful money without the hassle of a return.
Popular settlements you can claim right now
YouTube Privacy Settlement
Cash App Referral Texts
Waffle Recall (TreeHouse Foods)
Poppi Soda False Advertising
Krispy Kreme Data Breach
Michael Kors Outlet Pricing
Vending Machine Overcharges
Beef Price-Fixing (Tyson & Cargill)
A few of the active settlements on Payout — many with no proof of purchase. Get the app to see everything you qualify for.
Macy's’s price-adjustment & price-match policy
| Adjustment window | 10 days from your purchase date (in-store) or shipment date (online orders) |
|---|---|
| Price matches competitors? | No — Macy's eliminated competitor price matching in July 2022; only Macy's own price drops qualify |
| In-store requests | Bring your receipt to any Macy's cashier and request a price adjustment |
| Online requests | Start a live chat on Macys.com (available daily 9 a.m.–midnight ET) or email CustomerService@Macys.com with your order number and the new lower price |
| Furniture & mattress requests | Email FurnitureAndBedding@Macys.com with your sales check number, name, phone number, shipping address, and the items to adjust; adjustment capped at $100 price difference |
| Proof needed | Your Macy's receipt (in-store) or order number (online), plus evidence of the current lower price on Macys.com |
| Exclusions | Items purchased with coupons or promotional codes; items sold by Digital Third Party Sellers or Direct from Vendor partners; furniture/mattress adjustments capped at $100 |
| Third-party apps | Not accepted — Capital One Shopping, Earny, and similar automated price-protection apps cannot be used to submit Macy's price adjustment requests |
How to request a price adjustment at Macy's
- 1Confirm your Macy's purchase is within 10 days (purchase date in-store, or shipment date online) and the same item has dropped in price on Macys.com or in a Macy's store.
- 2For in-store purchases: bring your original receipt to any Macy's cashier and ask for a price adjustment, showing the current lower Macy's price if requested.
- 3For online orders: start a live chat at Macys.com (available daily 9 a.m.–midnight ET) or email CustomerService@Macys.com with your order number and a link to the current lower Macy's price.
- 4For furniture or mattress purchases: email FurnitureAndBedding@Macys.com and include your sales check number, full name, phone number, shipping address, and the specific items you want adjusted.
- 5If approved, Macy's will refund the price difference to your original payment method.
Frequently asked questions
Owed money you didn’t know about?
Price adjustments are just one way to get money back. Payout finds class action settlements you qualify for — many with no proof of purchase — and files in minutes. 100% free.