Kohl's Price Adjustment Policy (2026)
Kohl's offers price adjustments within 14 days when a Kohl's item you already bought drops in price. Kohl's also matches qualifying competitor online prices on identical items — excluding wholesale clubs like Costco and Sam's Club.
Adjustment window
14 days after purchase
Price match
Yes — matches qualifying direct competitors' online prices (not wholesale clubs)
What is a price adjustment?
A price adjustment means that if an item you purchased goes on sale or drops in price at the same retailer within a set window, you get a refund of the difference — no return required. Kohl's price adjustment window is 14 days from the original purchase date, and it applies to both in-store and Kohls.com purchases.
Beyond its own price drops, Kohl's also offers a competitor price match: if you find the identical item for less at a direct competitor's online store — one with both a physical and online presence — Kohl's will match that price. The main exclusions are wholesale clubs (Costco, Sam's Club) and marketplace listings. Knowing both policies can save you meaningful money on everything from apparel to home goods.
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Kohl's’s price-adjustment & price-match policy
| Adjustment window | 14 days from the original purchase date |
|---|---|
| Applies to | Items purchased at regular or sale price at Kohl's stores or Kohls.com that have since dropped in price at Kohl's |
| Competitor price match | Yes — Kohl's matches a direct competitor's current online price for an identical item (same model, new, in-box); competitor must have a physical store and online presence |
| Wholesale clubs | Not eligible for competitor price match — Costco, Sam's Club, and other wholesale retailers are excluded |
| In-store requests | Visit Customer Service with your original, dated receipt and the competitor's current lower price |
| Online requests | Use the 'Ask Us' chat on Kohls.com, or type 'price adjustment' then 'agent' in the chat window to reach a representative; have your order number ready |
| Proof needed | Original dated receipt (in-store) or Kohls.com order number (online), plus a current, verifiable link to the lower price |
| Refund method | Refunded to the original payment method within approximately 7 days |
| Common exclusions | Clearance markdowns, Kohl's Cares merchandise, items purchased as part of a BOGO deal or currently in a BOGO promotion, and purchases made during Thanksgiving week |
How to request a price adjustment at Kohl's
- 1Confirm your purchase is within 14 days and that the same item's price has dropped at Kohl's or at a qualifying competitor's online store.
- 2Gather your original dated receipt (for in-store purchases) or your Kohls.com order number (for online orders).
- 3For in-store purchases: visit the Customer Service desk at any Kohl's store, show your receipt, and present the current lower price (a live link or ad — not just a screenshot).
- 4For Kohls.com purchases: scroll to the bottom of Kohls.com and click 'Ask Us' to open the chat window, or type 'price adjustment' then 'agent' to be connected directly with a representative; provide your order number and the lower price link.
- 5The difference will be refunded to your original payment method within approximately 7 days.
Frequently asked questions
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